Top 836 Reviews From Legit SeatGeek Buyers (2024)

This has been the worst customer experience I have had in a while. Bottom line, I'm out $372 because of SeatGeek's awful management of their business. We purchased tickets from them to a sporting event, months in advance. Their policy claims that a customer will receive their tickets no later than 24 hours before the event. This did not happen.

I reached out to customer support right at the 24-hour mark (noon) - the representative said that she would reach out to the seller and secure my tickets within hours. That did not happen. Note: there is no phone support available, only chat support, and even that goes away the same day of the event, forcing a customer to email.

I called SeatGeek again 7 hours later with the same appeal and received the same promise from a different representative that I would receive my tickets shortly. That did not happen. I called a third time 3.5 hours (10:30 pm) after that and got another empty promise from another representative. This time though the rep said that after midnight I could ask for a refund. The next morning, the tickets still hadn't arrived and we were 5 hours from the event. We had friends who traveled from out of town at great expense. So per the final rep's promise of a refund, I attempted to chat with customer support to receive that refund. Well, SeatGeek disables chat the day of evidently and forces customers to email.

I wrote the email, documenting everything that had transpired, including the 3 separate promises from 3 separate reps that I would receive my tickets the day before, if not I would be given a refund. The email response, which I received 2 days later reneged on this promise. I escalated and the rep agreed to a time and date for their manager to call me. That did not happen. They have remained obstinate about not refunding me my money, for tickets I never received/never used. Net, this has been a horrible experience. Let this serve as a warning to all to never use SeatGeek.

Verified purchase

Absolutely, the worst customer service I’ve had in a long time! I would avoid using this service, because if you make a mistake they do absolutely nothing to help you out. Customer rep tries to make you think they are helping you and says they are escalating but have no power or ability to do anything. I purchased a parking pass at an event several month ago. Yesterday I was on the app and they had a banner to purchase the parking pass. I didn’t remember purchasing the pass and saw this banner (see picture) and thought that I didn’t purchase. Purchased parking and then immediately realized my mistake.

Verified purchase

Seatgeek is horrible. My wife purchased tickets through the app for us to attend the game. It was rained out and rescheduled for the up and coming Monday at 6:20 pm. I wouldn’t be able to attend because of work. MLB policy will allow for a refund or the option to attend a future game. Seatgeek doesn’t they force you into attempting to sell the tickets which probably wouldn’t have been an issue, but they never made the new tickets available to us for us to sell after the game was rained out. Even if we decided not to sell and just attend the game we wouldn’t have been able to because the tickets never appeared in our account.

We spent all weekend trying to contact seatgeek to resolve the issue with no response from any email address they listed. I finally found a number Monday afternoon like 4 hours before the game and was able to get in contact with someone. They inform me that they see the issue and will escalate it to technical support because they don’t see the tickets either and he will call me back in a hour. I received no call after an hour, so I called again, reached someone different this time but still the same issue. They can’t see the tickets in my account nor my wife’s account, just the section and the seats not the actual bar code needed to be scanned to get in the game. So he then says he will also escalate the issue and try to get it resolved before the game.

Long story short never got it resolved and now I’m out of all most $300 because seatgeek is refusing to refund me my money because of their technical issues. And they really have the audacity to act like my wife and I are just both stupid and blind and we just happened to have been overlooking the tickets in her account the either weekend and we could have sold them after countless attempts to resale the tickets but kept getting messages like you don’t have any tickets available to sell or your tickets are not applicable for resale. Took screenshots with time stamps and everything to show them these messages received from them and their response was, "Oh well. We can’t do anything about that. You should have sold them." Please anyone tell me how can you sell something you don’t have???? Honestly never again. I hated it but I’ll just use Gametime from here on out.

Verified purchase

They eventually ended up offering me a refund, but I had to email their csuit to accomplish this.

Original Review: May 13, 2024

They sent me tickets for the wrong date, and then tried to blame me for the issue. They refused to correct the mistake, and I had to jump through hoops and google search just to get in contact with someone. Wasn't able to use the tickets, and they basically told me it was not their issue. Worst service I have used in my life.